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What to do if you report an issue to support and receive no response?

If you reported an issue to support and haven’t received a response, you likely don’t have logging enabled. In this case, your requests aren’t reaching our support team.

To change this:

  1. Click on “Connected app” in the admin panel.
  2. Select Doctor for Jira.

3. Click on “View App Details.”

4. Click to enable app log access.

 

Enabling log access ensures that your requests reach our support team.