When was the last time you reviewed all the apps installed in your Jira instance? If you’re like most Jira administrators or IT teams, you probably have dozens of apps running in the background – some of them essential, others not so much. The Atlassian Marketplace offers incredible flexibility to extend Jira’s native features. But with that flexibility comes a serious question: how well do you actually know the apps you’ve installed?
Have you ever asked yourself:
- What if one of those apps is quietly sending user data to a third-party server outside the EU?
- What if a vendor hasn’t signed a proper DPA, even though their app processes confidential project information?
- What if an app has broader access than it should, and no one’s monitoring what it does with that access?
These are not hypothetical risks. In a cloud-first world, every app can become a blind spot, unless you take back control. In fast-moving teams, it’s common to install an app to “solve a quick problem” a better form, a nicer dashboard, or a missing automation. But over time, these quick fixes accumulate.
What you end up with is a growing portfolio of apps that:
- no one fully owns,
- no one regularly audits,
- and no one questions… until something breaks.
Some of these apps are harmless. Others? They may process sensitive data, access internal documents, or even retain admin privileges long after their original use case is gone. And that’s exactly why Marketplace governance matters.
Enter Add-on Analyzer: instant clarity for your Jira apps
To help teams take control of their app ecosystem, we created the Addon Analyzer, a built-in feature of Doctor Pro for Jira that performs a full audit of your installed apps.
No more guesswork. No more spreadsheets. No more chasing vendors for documentation.
Addon Analyzer gives you:
- A clear Trust Score for every installed app
- Insights into data residency, vendor compliance, permissions, and usage
- Flags for apps that lack a signed DPA or request overly broad access
- An overview of data transfers outside Atlassian Cloud
- Actionable suggestions to improve your app security and reduce risk
Whether you’re preparing for an audit, migrating to Cloud, or simply cleaning up your instance ,Addon Analyzer turns a messy app environment into a well-governed one.
How Add-on Analyzer works?
Add-on Analyzer runs 28+ automated checks for every app in your Jira Cloud instance. Each check falls under a specific category:
- Hosting & Data Residency – Is the app hosted in the EU, US, or elsewhere?
- Compliance Certifications – Does the vendor meet standards like ISO 27001, SOC 2, GDPR, or HIPAA?
- Permission Scopes – What kind of data does the app access? Is it necessary?
- Usage & Ownership – Is the app still in use? If not, who’s responsible for it?
- Legal & DPA – Has the vendor provided a Data Processing Agreement? Can you access it?
These data points are combined into a Trust Score, which gives you a snapshot of how reliable, compliant, and low-risk each app really is.
Trust Score Showdown: How do your favorite apps perform?
As we began using the Add-on Analyzer with our clients, a clear pattern emerged:
👉 Many teams weren’t fully aware of how their most trusted Jira apps handled data, what permissions they required, or how compliant they really were. This insight inspired us to go beyond internal audits, and share what we discovered with the wider community.
That’s how the Trust Score Showdown series was born.
In this public initiative, we took some of the most commonly used Jira apps and evaluated them through the lens of risk, security, and compliance using the exact same methodology that powers the Add-on Analyzer. We focused on five critical app categories that often fly under the radar but play a major role in everyday Jira operations:
🔁 Category 1: Issue Sync
- Issue Sync for Jira, 2-Way Integration, Single Install option
- Issue Sync Pro
- Exalate Connector for Jira, Issue Sync & Two-way Integration
- Backbone Work Sync for Jira (formerly Backbone Issue Sync)
⚙️ Category 2: Automation
- ScriptRunner for Jira
- Jira Workflow Toolbox
- JSU Automation Suite for Jira Workflows
- Jira Misc Workflow Extensions (JMWE)
⏱ Category 3: Timesheets
- Timesheets by Tempo – Jira Time Tracking
- Timesheet Tracking for Jira
- Status Time Reports – Time in Status
- Worklogs – Time Tracking and Time Reports, lite Time Tracker
💾 Category 4: Backup Solutions
- GitProtect.io for Jira (Backup, Restore&DR, Data Management)
- Rewind Backups for Jira
- Revyz Data Manager for Jira (Backup, Deploy, Sandbox)
- HYCU for Jira Software
📊 Category 5: Diagrams
- draw.io Diagrams (UML, BPMN, AWS, ERD, & Flowcharts)
- Gliffy Diagrams for Confluence
- EasyMind – Mind Maps for Confluence
- Graphity – Diagrams for Confluence
Trust Score Showdown – Winners Recap Across 5 Key Categories
After running dozens of automated security and compliance checks with our Add-on Analyzer, we’ve identified the top-performing apps in each category. These add-ons stood out for their transparency, secure architecture, and alignment with best practices.
Here are the winners of the first Trust Score Showdown:
🔁 Issue Sync
🏆 Winner: getin.io (Issue Sync for Jira) – Scored 90%, noted for robust synchronization and a clear, well-documented security model.
⚙️ Automation
🏆 Winners (tie): Jira Workflow Toolbox & JSU Automation Suite – Both scored a perfect 100%, demonstrating exemplary security, minimal access scopes, and vendor transparency.
⏱ Timesheets
🏆 Winner: SolDevelo Worklogs – Topped the category with a 75% Trust Score, recognized for its solid security posture and GDPR-friendly approach.
💾 Backup Solutions
🏆 Winner: GitProtect for Jira – Achieved the highest score at 85%, praised for strong security certifications and flexible data storage options.
📊 Diagrams
🏆 Winner: draw.io Diagrams – Achieved a perfect 100%, with exceptional attention to compliance, hosting transparency, and regular updates.
Why Trust Scores Matter?
With so many apps available in the Atlassian Marketplace, it’s easy to focus on features and forget what’s happening under the hood. That’s why the Trust Score Showdown focused not just on what apps do, but how responsibly they do it.
Here’s what we looked at:
- How and where your data is kept safe
Do the apps comply with security standards? Is your data processed within the EU or sent elsewhere? - How often the apps get updates and improvements
Outdated apps can become security risks. We rewarded vendors who stay active and responsive. - How honest and transparent the app makers are
Can you easily access their DPA? Do they clearly explain what permissions they request and why? - Their popularity and reputation in the Marketplace
We looked at usage trends, reviews, and whether the app is trusted by large teams and organizations.
Together, these signals form a clear picture, helping you choose not just the most powerful Jira apps, but the ones you can trust.
Want to see how your apps perform?
Run your own audit with Doctor Pro for Jira and the built-in Addon Analyzer today. Start your 30-day free trial today
🎥 Catch up on the series
📁 [Watch the Trust Score Showdown: Issue Sync]
⚙️ [Watch the Trust Score Showdown: Automation]
⏱ [Watch the Trust Score Showdown: Timesheets]
💾 [Watch the Trust Score Showdown: Backup Solutions]
📊 [Watch the Trust Score Showdown: Diagrams]
